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Category: Digital Marketing Analytics

  1. Psychographic Profiling, Big Data and Behavioural Marketing Communications Win Elections and Votes

    Posted on

    The last three major elections/votes in the US and UK have been filled with shock. First came Brexit, then came Trump and now we have a hung parliament in the UK.

    How does this happen? How do the pundits get it so wrong? How does this big data not make forecasts more predictable?

    There are many theories as to why these votes turned out the way they did. But one underlying theory is that communication and segmented echo chambers on social media became an issue.

    Some of this will be because politicians tapped into qualitative data, feelings and frustrations of the general public and used this to steer their communications strategy.

    Others will have taken on a more quantitative approach taking on board data science and behavioural science to design their communications strategy.

    This is not just theory. One company Cambridge Analytica worked with Ted Cruz and then Donald Trump to do exactly this.

    Apart from the ethical questions, this begs us to ask about our politicians like we need any more, this does also make us as digital marketers and consumers take a moment to pause and consider.

    Psychographic Profiling and Market Segmentation

    This video is an excellent explanation of how psychographic profiling should be used along with demographic and geographic profiling and should actually lead the field.

    When we look at segmenting our customer data, we need to be able to understand not just the socioeconomic drivers behind their decisions that tell us that all people of this demographic or geographic profile should receive the same advert but also the psychological personality drivers behind people's decisions.  

    As with psychometric profiling, psychographics sets to design models of human drivers of behaviour to segment the data of consumers, the general public and business users.

    poster-german-metro-subway

    The OCEAN model mentioned in the video utilises the Big 5 Personality traits and like in psychometric profiling models like the Myers Briggs MBTI model often used in recruitment its a way of segmenting and modelling human behaviour.

    • Openness to experience,
    • Conscientiousness,
    • Extraversion,
    • Agreeableness, and
    • Neuroticism

    By utilising this model along with big data analytics around consumers, the general public and business users you can define your communication strategy around this data and segment the marketing and advertising to ensure different profiles receive a more personalised and psychographically profiled advert that appeals.

    Note: for B2B customers you will do well to include psychometric profiling around the person's job title/role.

    Behavioural Communication

    The video also offers a straightforward explanation of behavioural communication.

    The private beach owners sign being one of information only or one that instils a fear of sharks will have two unique effects on the average beach dweller.

    This explanation is simple but gets the point across. For too long marketing communications have been creative but information based assuming that if we provide a logical argument customers will make an informed decision. However, behavioural economics shows us that people do not act rationally all of the time and often act in very different ways depending on many different sociological and psychological factors.

    pexels-photo-377909

    Therefore designing a behavioural marketing communication strategy around psychographic, neurolinguistic and psychometric profiles seems the most rational decision. But obviously, that’s assuming you make a rational decision. But once you have done this how do you get this message in front of the right people?

    Big data, market segmentation and programmatic marketing, are a few areas.

    I have written about these subjects before, and no doubt will do so again in the future. The video does also give a good explanation.

    Gain Data Analytic Insights

    Whether you are setting up something entirely new or are looking to improve and existing campaign data is king, “I thought it was content?” I hear you scream. Well yes, this is the thing in the 15 plus year I have been involved SEO, and digital marketing in one way or another something is always king for awhile. But as they say “the King is dead, long live the new King” The simple answer is that they are all King and are all important.

    You need good data insights, you need good, engaging content, and you need a good behavioural marketing communication strategy.

    Good data will tell you who your customers are, what their likes and dislikes are, what their drivers are and how they are interacting and reacting to the content you create.

    In conclusion – winning elections with psychographic profiling, big data and behavioural communication

    So what are the takeaways? Well firstly if you run a marketing department, marketing agency or work in sales and marketing in any way shape or form you should study these concepts. And while you may not use these technologies, models and techniques in such sophisticated ways gaining a basic understanding can bring fantastic results for your campaign, sales pitch, argument or proposal.

    As consumers and members of the general public, however, we should become aware of how our information, our data, is being used, how we are being influenced and how our views may be becoming segmented, segregated and siloed. By being informed, we can make the decision to accept it or challenge the world view we are being given.

    Also by gaining an understanding of the psychological drivers and personality traits of others, we can shape our behaviour and communication to help win arguments, challenge bigotry or negative social norms ethically to improve society. This is what I tried to instil in this site and my other blog site on communication psychology and through the bethe100thmonkey project and in my books.

    If we think about the power we have as consumers in the above example, we can help shape the future by the digital data we put out and the content we consume or demand better of. We can also use our power in the digital world and across social media to promote positive messages and challenge social norms.

    Please also see the below fantastic Ted talk that looks at how we should be challenging our biases and siloed views to see past our own perspective and find truth.

     

    As a side note: as digital marketers we might also consider is it worth using this knowledge and skill to help get more young people out to vote and not to side with one political party or another?

    Also this is just scratching the surface of the above techniques, models and technologies. 

     

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    free advice by SEO linguist, Digital & Behavioural Marketing Analyst: Sam O'Prey from Telford, Shropshire, West Midlands UK specialist in helping charities, not for profits, social enterprises, SME's and activists to get their message noticed

     

    images sourced from pexels.com and
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    Gratisography
    Source: gratisography.com

    As CC0 License

    ✓ Free for personal and commercial use
    ✓ No attribution required

    Youtube video was flagg as Standard YouTube Licence on the Concordia profile which means its free to embed and share
    Ted Talk taken from ted.com

  2. Website marketing basics - Website Analytics

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    You will hear a lot about the website and digital marketing analytics, so it’s worth your time to get to understand, at this level, the basics.

    Analytics is simply the use of software analysis tools to analyse, gain an understanding and insight, manage and optimise your website and digital marketing performance. Behavioural marketing analytics gives you insights into how your marketing and website is performing and your customer's experience in interacting with this mediums.

    With phrases like “big data” and articles telling you that you need to be or to employ a “data scientist” to maximise on your digital marketing and website analytics, this subject can be quite daunting to people just getting started.

    It is a vital topic for you to understand and get used to.

    For the sake of small to medium size business, charities, not for profits and social enterprises worrying about “big data” and whether or not you need a “data scientist” is pointless. Maybe when and if your organisation grows you can consider these topics but for now it’s best to keep things simple.

    google analytics 1

    One of the best and simplest tools to use is Google Analytics. There are others of course but Google Analytics is relatively easy to setup and use, there are lots of Google tutorials and videos to help you and more important you can get the basic version for free.Don’t be put off by that either as the basic level is more than enough for most enterprises and although I am calling it basic, it is actually very advanced, and the data from it can be overwhelming to those new to it.

    As I mention, there are lots of tools and videos from Google which will show you how to setup and use the analytics tools and as they update and change it so often. The best advice I can offer is go to Google type in the phrase Google Analytics, setup and account and start watching the videos, the tutorials and reading the lessons. Google has a fantastic array of knowledge that it shares on its tools for its users, far more than you may need. They regularly update things to which I why I do not post tutorials or step through guides myself but rather point people in the direction they need to go.  

    The main advice about Google Analytics or other digital marketing analytics tools I can provide at this level is to define your goals. Set up 3 to 5 KPI’s or business goals max and monitor these.

    google analytics 4

    Within Google Analytics, and most analytics tools, you can then set up personalised dashboards (like the one above) around these goals and KPI’s. Then instead of deep diving into confusing data analytics you can focus on the three to five areas you want to make improvements on and track are or aren’t working for you.  

    google analytics 2

    Tip: In Google Analytics you will also find a small academic hat next to the section you are working on (highlighted above). If you click this it will open up a tutorial video and links to enable you to learn more about how to use that section.

    google analytics 3

     

    Website marketing basics - Website Analytics is basic free advice by SEO linguist, Digital & Behavioural Marketing Analyst: Sam O'Prey from Telford, Shropshire, West Midlands UK specialist in helping charities, not for profits, social enterprises, SME's and activists to get their message noticed